Terms & Conditions

1. Delivery

Delivery Fees

• Free delivery for orders over 50 KD.
• For orders below this amount, delivery fees vary based on the delivery area.

Delivery Time
We aim to deliver orders within your selected time slot. Please note that delivery times may be affected by vendor availability and operating hours.

For inquiries, contact us at:

• Email: [email protected]
• WhatsApp: +965 66233230

International Delivery

• Customs and Duties: Customers are responsible for any customs duties or fees imposed by their local government.
• Delivery Times:
  • Standard Shipping: 2 weeks
  • Priority Shipping: 5 to 7 business days

2. Returns & Refunds

Kuwait – Consumer Protection Law
According to Kuwait’s Consumer Protection Law (No. 39/2014), customers have the right to exchange or return a product within 14 days of purchase, provided the item is in its original condition, unworn, undamaged, with original tags and packaging.

• Returns and exchanges may be subject to delivery fees if processed after delivery is completed.
• All exchanges and refunds must be processed directly through the vendor. For assistance, contact us at: [email protected].

Non-returnable Products
You cannot return, replace, or exchange the following:

1. Products classified as hazardous materials or containing flammable liquids or gases.
2. Products that have been used or damaged by the customer or are no longer in the same condition as received.
3. Consumable products that have been used or installed.
4. Items purchased on sale or as part of special deals.
5. Products in categories such as food, beverages, household goods, swimwear, footwear, potty training items, maternity belts, health & hygiene products, and personal care items.
6. Items that are not in their original packaging or condition.
7. Products with tampered or missing serial numbers.
8. Orders shipped internationally (outside Kuwait).

3. Payment

Payment Methods
We accept the following payment methods:

• Mastercard
• Visa
• Apple Pay

Payment Gateway Surcharge
When using Mastercard, Visa, or Apple Pay, an additional charge of up to 9 fils may apply. This surcharge results from the payment gateways not supporting transactions with three decimal places, so we round up to the nearest second decimal place.

4. Tabby Payment Service

What is Tabby?
Tabby is a payment service offered by Yuehlia in partnership with Tabby, allowing customers to purchase products from Yuehlia’s website or app and pay in four easy, interest-free monthly installments.

Benefits

• Split your payment into 4 monthly installments.
• Instant approval.
• No interest or fees.

Terms & Conditions for Tabby

1. The “Pay with Tabby” option is available on Yuehlia’s website and app.
2. This payment method is eligible for all product categories.
3. Tabby is only available for orders containing a product priced at 85 KD or higher.
4. For returns or exchanges, refer to Yuehlia’s Return & Exchange Policy.
5. Yuehlia is not responsible for issues related to your Tabby account or payments. For assistance, contact Tabby at +96522270163 or [email protected].
6. A positive payment history with Tabby may improve your chances of approval for future purchases.

Transaction Declines
Your transaction might be declined for the following reasons:

• Late Payments: Payments have not been made on time. Ensure outstanding balances are cleared and try again.
• Negative Balance: You have a negative balance on your Tabby account.
• Cart Limit Exceeded: The total amount in your shopping cart exceeds your available limit. Remove items and try again.
• Account Issues: Ensure you have only one active Tabby account.
• Invalid ID: Uploading an invalid or unclear ID card may cause a decline.

Late Payments
In the event of late payment, you are obligated to pay additional collection fees starting from the date of default.

5. Frequently Asked Questions (Tabby)

1. What are the requirements to use Tabby?
   Tabby is available to all citizens and residents. You only need a valid mobile number and payment method.

2. What are Tabby’s minimum and maximum purchase amounts at Yuehlia?
   Tabby is only available for orders containing a product priced at 85 KD or higher.

3. How do I make a payment with Tabby?
   Payments can be made easily via the Tabby app or website. Once you complete your purchase, Tabby will automatically charge the linked payment method according to the payment schedule.

Steps to pay:

• Log in to the Tabby app or Tabby.ai.
• Select the ‘My Payments’ tab.
• Choose the order or total balance you want to pay.
• Follow the prompts to complete your payment using the correct details.

4. What payment methods does Tabby accept?
   Tabby accepts Apple Pay and all major debit and credit cards (Mastercard, Visa).

5. Having trouble paying for your order with Tabby?
   Tabby does not approve 100% of orders to support responsible shopping habits. If your order is declined, it may be due to:

   • Store-specific policies.
   • Your shopping history.

6. How can I increase my chances of approval?
   A good payment history with Tabby and maintaining a single Tabby account may improve your chances. Paying off outstanding balances and reducing your cart total can also help increase approval chances.

7. How does Tabby work?
   Tabby allows you to split your purchase into 4 monthly payments with no interest or fees. Here’s how it works:

   • Select Tabby at checkout.
   • Link your debit or credit card for instant approval.
   • Pay the first installment upfront, and Tabby will remind you of the remaining payments.

8. Can I pay before the due date?
   Yes, you can pay off your balance early via the Tabby app or website. There are no fees for early payment.

9. Can I change the card used for payment?
   Yes, you can change your card and manage your payment details by logging in to the Tabby app or website.

10. How will I know when to pay?
    After you receive your order, Tabby will notify you via email and SMS when your payments are due. You can also view your upcoming payment schedule in the Tabby app or on Tabby.ai.

11. What if I haven’t received my order but payment is due?

    • Track your delivery using the tracking number provided by Yuehlia.
    • Contact Yuehlia directly if there are any delivery issues.
    • Report your undelivered order by logging into the Tabby app.

12. What happens if I miss a payment?
    If you miss a payment, additional collection fees will apply starting from the date of default.

13. How do I get a refund?
    Refunds are processed according to Yuehlia’s Return & Exchange Policy. Once Yuehlia confirms the return with Tabby, your refund will be processed as follows:

    • If the refunded amount is less than your remaining payments, the remaining payments will be adjusted accordingly.
    • If the refunded amount exceeds your remaining balance, the extra amount will be refunded to your payment method.

14. How long does a refund take?
    Refunds are credited to the original payment method within 2-5 days, depending on your bank.