Introduction

Welcome to Yuehlia! We value your privacy and strive to protect your personal information. This Privacy Policy outlines how Yuehlia General Trading Company (“we”, “our”, “us”) collects, uses, and safeguards your information when you use our app and website, Yuehlia (“App”, “Website”). By using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect the following information to provide and improve our services:

Personal Information

  • Name
  • Email Address
  • Phone Number
  • Physical Address
  • Other User Contact Info

Technical and Usage Information

  • Coarse Location
  • User ID
  • Device ID
  • Product Interaction
  • Advertising Data
  • Other Usage Data
  • Crash Data
  • Performance Data
  • Other Diagnostic Data
  • How We Collect Information

We collect information through:

  • The app functionality
  • Analytical platforms
  • Third-party advertising

Use of AI-Powered GPT Model

We have integrated an AI-powered GPT model into our App to enhance your shopping experience. This GPT model helps users search for products more effectively and provides tailored product recommendations based on the information you provide during your interaction with the model.

How the GPT Model Works:

  • The GPT model interacts with users by processing natural language inputs to provide product suggestions and relevant search results.
  • It retrieves information from our product database based on your queries and returns personalized recommendations.
  • The GPT does not store or remember any of your previous queries or personal information beyond the current session. All data used by the GPT is limited to improving the accuracy of its responses within your ongoing interaction.

Data Privacy:

  • While using the GPT model, your queries are processed in real time. No personal identifiable information (PII) is stored or retained by the GPT model.
  • The GPT model only has access to the data necessary to perform product searches and generate relevant recommendations. This data includes product names, descriptions, prices, and stock availability.
  • We take your privacy seriously and ensure that all interactions with the GPT model comply with our data protection and privacy policies.

Your Rights:

  • You can choose to stop using the GPT model at any time.
  • You have the right to request information regarding how your data is used in relation to the GPT model at any time.

If you have any concerns or questions about the GPT model and how it processes your data, please contact us anytime.

Use of Information

General Use

We use the collected information to:

  • Provide and maintain our services
  • Improve and personalize user experience
  • Communicate with you, including sending emails and WhatsApp campaigns
  • Analyze usage and trends to enhance our services
  • Conduct marketing and remarketing activities

Payment Processing

We offer multiple payment options for your convenience:
 

Apple Pay

When you use Apple Pay, certain data may be collected by Apple, including your device information, transaction amount, and payment method. For more information, please visit https://support.apple.com/en-us/101554.

Mastercard

For transactions made using Mastercard, data such as your card number, transaction details, and personal information may be collected. For more information, please visit https://www.mastercard.us/en-us/vision/corp-responsibility/commitment-to-privacy/privacy.html.

Knet

When you use Knet for payments, data including your card number, transaction details, and other personal information may be collected. For more information, please visit https://eservices.knet.com.kw/TandCen.htm.

Tabby

For payments made through Tabby, data such as your contact details, transaction information, and payment method may be collected. For more information, please visit https://tabby.ai/en-KW/privacy-policy.
 
We use these payment methods to ensure secure and efficient transactions. Your payment information is encrypted and securely processed.
 

Analytical Tools

We utilize the following analytical tools to understand and improve our services:

Facebook Analytics

For more details, visit the Facebook Privacy Policy: https://www.facebook.com/privacy/policy/.

Google Firebase

For more details, visit the Firebase Privacy Policy: https://firebase.google.com/support/privacy.

Google Analytics

For more details, visit the Google Analytics Privacy Policy: https://policies.google.com/privacy?hl=en-US.

Advertising

We use remarketing services to advertise on third-party websites, including Facebook. For more details, visit the Facebook Privacy Policy https://www.facebook.com/privacy/policy/.

Data Protection and Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet, or method of electronic storage, is 100% secure.

Third-Party Services

We use invisible reCAPTCHA v3 by Google to protect against spam and abuse. For more details, visit the Google Privacy Policy https://policies.google.com/privacy?hl=en-US.

User Rights and Choices

General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. You can request access to your personal data, correction, erasure, or restriction of processing. Contact us at [email protected] for any such requests.

California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a California resident, you have the right to know what personal information is collected, used, shared, or sold. You also have the right to request access to your personal data and deletion of personal data. Contact us at [email protected] for any such requests.

California Online Privacy Protection Act (CalOPPA)

We comply with CalOPPA and provide a visible link to this Privacy Policy on our website homepage.

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to remove such information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through the following channels:

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Effective Date

This Privacy Policy is effective as of 29th of July, 2024.

By using our services, you acknowledge that you have read and understand this Privacy Policy.